Powerful delivery
tracking.
A single data-rich platform, aggregating all carrier information and delivery tracking into a digestible dashboard; making exceptions management and impact customer communications hassle-free.
Mobile-ready dashboard.
Customisable webhooks.
Standardised carrier events.
World map view.
Lightweight integration.
Full documentation portal
Get proactive with your customer communications.
Own your own branded comms, rather than handing over to carriers for delivery updates.
Seamless systems
Integrate REACT with crucial platforms—such as your CRM or marketing automation.
Self-serve service
Easily embed tracking updates to let customers self-serve through which ever channel they choose — allowing upsell on your website, livechat, email, SMS or app.
Don’t be reactive
Get advanced warning of issues to manage expectations proactively, in your own brand and tone of voice.
Our carrier cloud.
One single integration with Sorted connects you to hundreds of services from some of the biggest global carriers.
Market-leading carrier integration.
Rather than scraping carrier websites or letting customer contact teams do the leg work, we partner with leading global carriers to get the best quality, clean tracking data — as real-time as it gets and displayed beautifully in one place.
Remove carrier ambiguity
Obscure carrier states are translated into consistent, on-brand language.
Single window into all carrier ops
Get an efficient and catch-all view of customer parcel states.
Less leg work
Exception enquiries can be automated, meaning the admin of carrier escalations is streamlined.
Remove carrier ambiguity
Obscure carrier states are translated into consistent, on-brand language.
Single window into all carrier ops
Get an efficient and catch-all view of customer parcel states.
Less leg work
Exception enquiries can be automated, meaning the admin of carrier escalations is streamlined.
Dynamic insights dashboard.
Trawling through difficult sites or disparate systems to serve your customers isn’t a good use of valuable time. Regardless of the number of carriers, the REACT dashboard is concise and easy to navigate.
Competetive advantage.
It’s not good enough to meet customer delivery expectations, the real win is to exceed them. Be the one to bring the change in your organisation—with minimal IT resource needed for lightweight integration.
Own your upsell
Keep customers on your site and make the ‘my account’ section work harder, with upsell opportunities on tracking pages.
Keep and convert customers
Increase loyalty and lower cost of acquisition by keeping customers happy and engaged.
Instantly upgrade delivery proposition
With one integration giving full access to our carrier cloud, and a differentiated customer offering.
Request a demo
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